Refund Policy

Last updated: April 9, 2026

Esimline offers a straightforward refund policy. If you are not satisfied with your purchase, you may request a full refund within 14 days — no questions asked.

1. 14-Day Money-Back Guarantee

All purchases made through SimLine are eligible for a full refund within 14 days of the purchase date. To request a refund, simply contact us at support@esimline.net with your order details.

2. Statutory Rights

In addition to our 14-day guarantee, you may have statutory cancellation and refund rights under the consumer protection laws of your country. These rights apply automatically and are not limited by this policy. If your statutory rights provide a longer refund period or broader protections, those rights take precedence.

3. How to Request a Refund

  1. Email support@esimline.net with the subject line "Refund Request".
  2. Include your account email, order ID, and purchase date.

We aim to process all refund requests within 2 business days.

4. Refund Method

Approved refunds are returned to the original payment method. Bank processing times vary — refunds typically appear within 5–10 business days after approval.

5. Payment Processing

All payments are processed by Paddle.com, who acts as the Merchant of Record for our transactions. Paddle handles billing, tax compliance, and refund processing on behalf of Esimline.

6. Contact

For refund requests or questions about this policy, email us at support@esimline.net.