Privacy Policy

Last updated: April 9, 2026

Esimline ("we", "us", "our"), operating under the brand name SimLine, operates the SimLine application and website at esimline.net. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

Account Information

• Name and email address when you create an account
• Phone number (optional, for account recovery)
• Authentication credentials (encrypted)

Purchase Information

• Transaction history (plans purchased, amounts, dates)
• Payment method type (we do not store full card numbers — payments are processed by Stripe)
• Wallet balance and referral credit history

Device and Usage Information

• Device type and operating system version
• App version and language preference
• General usage patterns (pages visited, features used)
• IP address and approximate location (country level)

2. How We Use Your Information

• Deliver services: Process purchases, deliver eSIM QR codes, manage your account and wallet.
• Customer support: Respond to inquiries, troubleshoot issues, process refund requests.
• Service improvement: Analyze usage patterns to improve the app experience.
• Communication: Send purchase confirmations, plan expiry reminders, and service updates. We do not send marketing emails unless you opt in.
• Security: Detect fraud, prevent abuse, and protect accounts.

3. Information Sharing

We do not sell your personal data. We share information only with:

• eSIM providers: Minimal data required to provision your eSIM plan (no personal details beyond what is technically necessary).
• Payment processors: Stripe processes payments. Their privacy policy applies to payment data they handle.
• Hosting provider: Our backend is hosted on self-managed infrastructure. Data is not shared with third-party cloud platforms.
• Legal obligations: We may disclose information if required by law or to protect our legal rights.

4. Data Storage and Security

• Your data is stored on secure, self-hosted servers.
• Passwords are hashed and never stored in plain text.
• All data transmission uses HTTPS/TLS encryption.
• We implement access controls to limit who can access user data internally.
• We retain your account data as long as your account is active. You may request deletion at any time.

5. Cookies and Tracking

The SimLine website uses minimal cookies for essential functionality (session management, language preference). We do not use third-party advertising trackers or analytics cookies that identify individual users.

6. Your Rights

You have the right to:

• Access your personal data — request a copy of the data we hold about you.
• Correct inaccurate information in your account.
• Delete your account and all associated data.
• Export your purchase history and account data.
• Withdraw consent for optional communications at any time.

To exercise any of these rights, contact us at support@esimline.net.

7. Children's Privacy

SimLine is not intended for users under 18 years of age. We do not knowingly collect data from minors. If we learn that a child under 18 has provided personal information, we will delete it promptly.

8. International Users

SimLine serves users globally. By using the Service, you consent to the transfer and processing of your data on servers that may be located outside your country of residence. We ensure appropriate safeguards are in place for all data transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions or requests, contact us at support@esimline.net.